Refund policy
Refund & Return Policy
All Sales Are Final
At STUDIO23 Hair & Nail Care, every product is carefully formulated and packaged with intention and care. Due to the nature of our hair and nail care products, all sales are final.
We do not accept returns, exchanges, or offer refunds once an order has been processed.
Damages & Issues
We take pride in delivering products in excellent condition. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can evaluate the issue.
To assist you quickly, please include:
- Your order number
- A clear photo of the damaged item(s)
- A photo of the packaging (if applicable)
- Once reviewed, we will determine an appropriate resolution, which may include a replacement if approved.
Shipping Disclaimer
STUDIO23 is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. Please ensure your shipping address is entered correctly at checkout, as we are unable to modify orders once processed.
Contact Us
As a small business, we sincerely appreciate your patience and support.
For all order-related inquiries, please contact us at:
Please allow 2–4 business days for a response. We review each inquiry carefully to ensure the best possible resolution.
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